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We do not respond to refunds, returns, or exchange inquiries via social media.

Please contact us at within 7 days of receipt of your purchase. Refunds and exchanges are on a case-by-case basis. There are certain situations where only partial refunds are granted (if applicable).

CocoaLuxe reserves the right to decline a refund or exchange if there is no just cause or cause is deemed excessive or unrealistic (example: dissatisfaction based upon not liking the scent, packaging, labeling, etc.).

For hygienic purposes we do not accept returns.