We do not respond to shipping inquiries via social media.
Orders typically ship within 3-5 business days via USPS, excluding the holiday season. Due to the high volume of orders starting Black Friday, Small Business Saturday, Cyber Monday, and through our Christmas store closure, our shipping timeframe changes to 7-10 days.
An email notification is sent once your order is out for delivery. This notification will include a tracking number. Please check your junk folder or any email folders where you might have correspondence automatically routed.
It is the customer's responsibility to track the status of their orders using the tracking number provided.
We do not offer overnight or rush orders. Currently we do not ship outside of the U.S. Shipment cost is calculated at checkout.
Combined Shipping - If multiple orders are placed on the same day for shipment to the same location, CocoaLuxe will combine the orders and refund you the difference of the total cost of shipment of the products.
Pick-up Orders: We offer this service to customers located in or near Bowie, Maryland. Contact us as firstname.lastname@example.org for additional information.
**COVID-19 Update: Due to the pandemic and to ensure safety, local pick-up is suspended until further notice.**
Shipping During Warmer Weather:
Candles: Our candles are made with ingredients that may melt while being shipped during the warmer months of the year. If melting has occurred, place the product in the refrigerator to solidify. While doing so may affect the initial appearance of our product, it does not impact its goodness, moisturizing properties and amazing fragrance.
Body Care: CocoaLuxe does not use any synthetic chemicals or stabilizers to prevent its products from being affected by temperature while in transit. During the warmer months CocoaLuxe ships most products with reusable gel ice packs to maintain its intended state. We do this at a nominal charge so that you may continue to enjoy natural luxe and essential calm throughout the year.
What can you do to help? CocoaLuxe can’t control what happens to your order once it is delivered to you. Mailboxes, porches and any place that gets direct light and excessive heat will cause your product to melt. If possible, ship to your place of business or arrange for someone to pick your package up and away from the elements.
If your product has melted down, don’t throw it away as it can still be used. Refrigerate your product or leave in a cool room for several hours until it returns to its natural state.